Polityka zwrotu kosztów

Returns & Refund Policy

Last Updated: [Date]

At [Your Store Name], we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1.Return Period

You may request a return within 7 calendar days after receiving your order.

This policy applies to all payment methods, including:

Cash on Delivery (COD)
Credit/Debit Cards
PayPal
Other payment methods available at checkout

Please contact our Customer Support team before returning any item.

2. How to Request a Return

To initiate a return, please email our Customer Support within 7 days of receiving your order and include the following information:

Full Name
Order Number
Product Name
Shipping Address
Phone Number
Email Address
Reason for the return

After reviewing your request, we will provide:

Return authorization
Return shipping address
Return instructions

Please do not return products without prior approval, as unauthorized returns may not be accepted.

3. Return Conditions

Returned items must meet the following requirements:

Unused and in original condition
Returned with original packaging
Include all accessories, manuals, labels, and promotional items (if applicable)
Free from signs of misuse, alteration, or accidental damage

For your protection, we recommend using a shipping method with tracking.

Customers are responsible for returned products until they arrive at our designated return address.

4. Refunds

After receiving and inspecting your returned item, we will notify you of the refund decision.

If approved, refunds will be processed promptly.

Refunds will be issued to the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds will be processed through a mutually agreed refund method arranged by our Customer Support team.

Depending on your bank or payment provider, refund processing times may vary.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during shipping
Defective
Incorrect
Missing accessories or parts

Please contact us within 7 days after delivery and provide:

Order Number
Product Name
Description of the issue
Clear photos of the product and packaging

Once verified, we will either:

Send a replacement at no additional cost, or
Issue a full refund.

For approved quality-related claims, we will cover the reasonable return shipping costs.

6. Returns for Personal Reasons

If you wish to return a product because you:

Changed your mind
Ordered the wrong item
No longer need the product
Prefer another product

You may request a return within 7 days, provided that:

The product has not been used
It remains in resalable condition
Original packaging and accessories are included

In these cases, the customer is responsible for the return shipping costs unless otherwise required by applicable law.

Refunds will be issued after the returned item has been received and inspected.

7. Non-Returnable Items

Returns cannot be accepted if:

More than 7 days have passed since delivery
The product has been used, worn, washed, altered, or damaged after delivery
Original packaging or accessories are missing
Damage was caused by improper use or accidental damage
The returned product does not match the original order
The product is not in resalable condition

Nothing in this policy limits your statutory consumer rights under applicable law.

8.Exchanges

We currently do not offer direct product exchanges.

If you need a different size, color, or model, please:

Submit a return request (if eligible).
Place a new order for your preferred item.

9. Order Cancellation

Orders are processed shortly after they are placed.

Once an order has entered processing, it cannot be canceled or modified.

If you no longer wish to keep the product after delivery, you may request a return according to this policy.

10. Cash on Delivery (COD)

For Cash on Delivery orders, payment is made directly to the courier when your package is delivered.

Please ensure that someone is available at the delivery address to receive the package and complete the payment.

If the package is refused without a valid reason, we reserve the right to refuse future Cash on Delivery orders.

11. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us.

Customer Support Email

keng0621914286@gmail.com

Our Customer Support team will respond as quickly as possible and assist you throughout the return and refund process.